Manage soft token authenticators
You can perform a number of actions to soft tokens. These include:
Enable or disable a soft token
This option is useful if you misplace your hardware token and need to disable. When you find it again, you can re-enable it.
Reactivate a software token. (See Add and activate Entrust Identity soft token and Add and activate a Google Authenticator).
Edit a label to a token
This option enables you to edit a soft token label. This is useful is you have multiple soft tokens or want to replace a serial number with an easy to remember label. For example, you have a soft token on your phone and another soft token on your tablet. The labels My Phone and My Tablet are easier to identify than a serial number.
Synchronize a software token
A soft token uses an internal clock uses to generate token codes. Over time, the token and the IDaaS clock can become out of sync, which can cause authentication attempts to fail. You can synchronize the hardware token if the clock falls out of sync. Synchronization also happens automatically when a successful token authentication occurs. Before you begin, ensure that your mobile device and cell carrier clocks are synchronized (and account for daylight savings time adjustments, where applicable).
View token details
You can view the following information about your soft token:
Type
Algorithm
Serial Number / Identifier
Date Created
Date Last Used
State
Supports Push Authentication (Yes or No)
Supports Signature (Yes or No)
Manage soft tokens
Click 
> My Profile. The My Profile page appears.
Click the Authenticators tab. The Authenticators page appears.
Note: You can have multiple soft tokens assigned to you.
Click 
next to the desired soft token. A drop-down menu appears with the following options:
Enable—Select 
to enable the soft token and then click Confirm on the dialog box.
Disable—Select 
to disable the soft token and then click Confirm on the dialog box.
Edit—Select 
to edit the label of the token and then click Save.
View—Select
to view the soft token details.
Synchronize—Select
to reset the soft token. A Synchronize Token dialog box appears. Do one of the following:
Recommended: Enter the token code that appears on the soft token and then click Synchronize.
Leave the response field blank and click Synchronize.