Activate an Entrust Identity soft token

Open the authentication email on your mobile device.

Click the activation link, for  example, Click here to activate your mobile soft token.

Tap either Click here if this text is displayed as a link or Alternatively, click here if the above text is not displayed as a link, depending on which link is available. The Entrust Identity app opens.

Enter the PIN required to open your Entrust Identity mobile application. The app displays the Activate Identity page, with activation details entered automatically.

 OPTIONAL: Enter your name into the Name field if it has not already been entered.

Select Activate. One of the following occurs:

A Success window appears when the soft token is activated.

A Verification page appears and you must authenticate using face biometrics to perform verification and complete activation.

If verification is required, follow the screen prompts to complete the verification process with face biometrics.

A Device Verification page appears that redirects you to a browser that prompts you to select the certificate used to verify your device. Select the certificate and then click OK.

Press OK to close the message. A new page appears with a 6 or 8-digit security code. The code updates every 30 seconds. This is the code that you use to authenticate to Identity as a Service.

Click OK on the Activate Token dialog box to close it.

Note: To send a new email with the activation information, click Send Email in the Activate Token dialog box.

Open the email sent to you from Identity as a Service on your computer or your mobile device. The email is sent from noreply@trustedauth.com. The email contains a QR code and password that you need to complete the assignment of the authenticator.

Open your Entrust Identity app on your mobile device.

Enter the PIN required to access your soft token app. If this is your first time accessing the application, enter a new PIN. The PIN gives you access to the mobile application.

Tap the Menu button.

Tap Scan QR code. If prompted, allow Entrust ST to take a picture..

Tip: The location of the QR code icon may vary. You can also go through your Entrust ST app to select the Scan QR code icon.

Scan the QR code located near the bottom of your in the email using the Entrust ST mobile app. A Password Required window appears requesting the 8-digit password.

In the Password Required field, enter the 8-digit password that was provided in the email.

Click OK. The Activate Identity window appears on your mobile app.

If it has not already been entered automatically, enter your user ID into the Identity Provider Name field. Press Done.

Press Activate to register the authenticator with Identity as a Service. One of the following occurs:

A Success window appears when the soft token is activated.

A Verification page appears and you must authenticate using face biometrics to perform verification and complete activation.

If verification is required, follow the screen prompts to complete the verification process with face biometrics.

A Device Verification page appears that redirects you to a browser that prompts you to select the certificate used to verify your device. Select the certificate and then click OK.

Press OK. A new window with a 6 or 8-digit security code appears. This is the code that you use to authenticate to Identity as a Service or another application.

Open the email on your computer (not your mobile device). The email is sent from noreply@trustedauth.com. It contains the following information need to complete the activation of your Entrust identity app.

Address

Serial number

Activation code

Open your Entrust Identity app on your mobile device.

Enter the PIN required to access your application. If this is your first time accessing the application, enter a new PIN. This gives you access to the mobile application.

Tap Add New Identity or +. A new window appears for you to enter the information contained in your activation email.

Enter the address, serial number, and activation code information included in the activation email.

OPTIONAL: Enter the name of your identity provider into the Name field if it was not automatically imported after you enter the Address information.

Select Activate. One of the following occurs:

A Success window appears when the soft token is activated.

A Verification page appears and you must authenticate using face biometrics to perform verification and complete activation.

If verification is required, follow the screen prompts to complete the verification process with face biometrics.

A Device Verification page appears that redirects you to a browser that prompts you to select the certificate used to verify your device.

Select the certificate and click OK.  A window with a registration code appears.

Return to your Authenticators page in Identity as a Service.

Click  to the right of the Entrust Soft Token that you want to activate. A drop-down list appears.

Select Complete from the list. A Complete Token Activation window appears.

In the Enter Registration Code field, enter the 10-digit registration code that appears on your Entrust Identity app.

Click Complete to register the authenticator with Identity as a Service.

Press OK on your Entrust Soft Token mobile app.

Press Yes. A window with a 6 to 8-digit security code appears. This is the code that you must use when accessing Identity as a Service or another application.