Unlock your Entrust Identity authenticator
If you enter an incorrect login PIN in your Entrust Identity app too many times, you are locked out of the application.
Unlock your Entrust Identity authenticator
Go to 
> My Profile. The My Profile page appears.
Click the Authenticators tab. Your list of assigned authenticators appears.
Open your Entrust Identity app.
Click Forgot Your PIN?..
On the Identity as a Service page, click 
to the right of the soft token authenticator that you want to unlock. A drop-down list appears.
Select 
Unlock. The Unlock token dialog box appears.
Enter the PIN Reset Code that appears on the Entrust Identity app.
Click Unlock. The Unlock token window displays an Unlock code.
Enter the Unlock code in the Entrust Identity app.
Select Unlock. You are prompted to enter a new PIN.
Enter a new 4-digit PIN.
Re-enter the same 4-digit PIN.