Step 1: Copy
the SAML Configuration from Identity as a ServiceServiceNow provides a cloud computing platform to help companies manage digital workflows for enterprise operations (see https://www.servicenow.com). You can protect access to ServiceNow by integrating ServiceNow with Identity as a Service. Once integrated, users can use single sign-on to log in to their ServiceNow account through Identity as a Service.
Note: This integration was tested using Identity as a Service version 5.13 and ServiceNow Paris developer instance. Other versions of ServiceNow may require integration and configuration steps that differ from those documented in this procedure. For other versions of ServiceNow, this integration guide may be used as an initial approach for integrating ServiceNow. In the event of other issues, contact support@entrust.com for assistance.
Before you begin, you need to configure SAML 2.0 for ServiceNow. See https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-ServiceNow.html for more information.
Step 1: Copy
the SAML Configuration from Identity as a ServiceCopy the SAML Configuration from Identity as a Service
1. Log into your Identity as a Service administrator account.
2. Click
> Security
> Applications. The Applications Lists page appears.
3. Under SAML Cloud Integrations, click SAML Configuration. The SAML Configuration dialog box appears.
This dialog box contains information you need to configure your SAML application for Identity as a Service authentication.
4. Do one of the following:
● Leave this dialog box open to reference later in this procedure.
● Copy the Entity ID, Single Sign-on URL, and Single Logout URL to a text file and save it to reference later in this procedure.
Note: Depending on the integration you are performing, you may not need all three of these SAML configuration values.
Step
2: Add Identity as a Service as an Identity Provider in ServiceNow and
download the metadata1. Log in to your ServiceNow administrator account.
2. Click your Instance URL. The ServiceNow Service Management page appears.
3. In the Filter Navigator field of the menu pane, type Multi-Provider SSO. The Multi-Provider SSO menu appears.
4. Click Identity Providers. The Identity Providers page appears.
5. Click New. The What kind of SSO are you trying to create? page appears.
6. Click SAML. The New Record page appears.
Note: If the Import Identity Provider Metadata dialog box appears, click Cancel to close the dialog box.
7. In the Name field, enter a name for your Identity Provider, for example, entrust.
8. In the Identity Provider URL field, enter the Entity ID you copied in Step 1: Copy the SAML configuration from Identity as a Service.
9. In the Identity Provider's AuthnRequest field, enter the Single Sign-On URL you copied in Step 1: Copy the SAML configuration from Identity as a Service.
10. In the Identity Provider's SingleLogoutRequest URL, enter the Single Logout URL you copied in Step 1: Copy the SAML configuration from Identity as a Service.
11. In the ServiceNow Homepage field, replace https://yourinstance.service-now.com/navpage.do with your ServiceNow instance URL.
Example: https://dev12345.service-now.com/navpage.do
12. In the Entity ID / Issuer field, replace https://yourinstance.service-now.com with your ServiceNow instance URL.
Example: https://dev12345.service-now.com
13. In the AudienceURI field, replace https://yourinstance.service-now.com with your ServiceNow instance URL.
Example: https://dev12345.service-now.com
14. Click Submit. The Identity Providers page appears with your new Identity Provider listed in the Name column.
15. Click the name of your new Identity Provider, for example entrust. The Identity Provider page appears.
16. Scroll to and then click Generate Metadata. The Service Provider Metadata appears.
17. Copy the metadata and paste it in a text editor, such as Notepad.
18. Click Save As and save the file with a name such as SP_metadata.txt.
Step
3: Add ServiceNow to Identity as a ServiceAdd ServiceNow as an application to Identity as a Service
1. Log into your Identity as a Service administrator account.
2. Click
> Security > Applications. The Applications
Lists page appears.
3. Click Add. The Select an Application Template page appears.
4. Do one of the following:
● Select SAML Cloud Integrations from the search drop-down list and scroll to find the application you want to add to IDaaS.
- or -
● In the Search bar, enter a search option to filter for the application you want to add to IDaaS.
5. Click ServiceNow. The Add ServiceNow page appears.
6. Enter an Application Name.
7. Enter an Application Description.
8. Optional. Add a custom application logo.
a. Click 
next to Application Logo. The
Upload Logo dialog box appears.
b. Click 
to
select an image file to upload.
c. Browse to select your file and click Open. The Upload Logo dialog box reappears showing your selected image.
d. If required, resize your image.
e. Click OK.
9. Select the Authentication Flow that appears to users during login.
10. Click Next. The General page appears.
11. Click
to the Upload Metadata XML
and browse to the location of the metadata file you downloaded
in Step 2: Add Identity as a Service as an Identity
Provider on Service Now and download the metadata. The Metadata Configuration dialog box appears.
a. If required, click Merge with existing values to merge new values with existing values for Alternative Assertion Consumer Services URLs and SAML attribute names.
b. Click Save.
12. Click OK on the Metadata Configuration dialog box to complete the upload of the metadata.
13. Optional. Enter the SAML Username Parameter Name used to identity the user ID being requested for authentication. The user ID can then be passed as a parameter, for example, Username=jdoe. Alternately, if the SAML username is NameID, the SAML Request XML NameID element value is used to the identify the IDaaS userID.
14. Enter the SAML Session Timeout to the time when the SAML Assertion times out. The maximum is 720 minutes.
15. Enter the Max Authentication Age (seconds) to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.
16. From the SAML NameID Attribute drop-down list, select Email.
17. From the SAML NameID Encoding Format drop-down list, select Email.
18. Select the SAML Signing Certificate from the drop-down list.
19. Deselect Enable Go Back Button if you do not want users to be able to go back to the ServiceNow login page to log in.
20. Select Show Default Assertion Consumer URL Service in the My Profile. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs.
21. Optional. Add Alternative Assertion Consumer Service URLs, as follows:
a. Click Add.
b. Enter a Name.
c. Enter a URL Value.
d. Select Show in My Profile to display the Alternative Consumer Service URL in a user's My profile page.
e. Optional. Add an Application Logo.
f. Click Add.
g. Repeat these steps to add more Alternative Assertion Consumer Service URLs.
22. Leave the other fields at the default settings.
23. Click Submit.
Step
5: Download the metadata from Identity as a ServiceDownload the Metadata file from Identity as a Service
1. In Identity as a Service, click
> Security > Applications.
The Applications List page appears.
2. Do one of the following:
● Click
next to the application you are integrating
with Identity as a Service.
–or–
● Click
next to the application you are integrating
with Identity as a Service and select SAML IDP Metadata.
The SAML Application Metadata dialog box appears.
3. Select the certificate to include in the SAML IDP Metadata file from the drop-down list.
4. If applicable, Select the domain to include in the SAML IDP Metadata file from the drop-down list.
5. Enter the Lifetime, in days, for the SAML IDP Metadata file. The value must be between 2 and 730.
6. Do one of the following, as required:
a. Copy the Public Endpoint to paste into your SAML application being used Identity Provider authentication.
b. Click Download.
Note: If you are using multiple domains, you must download each domain's metadata file separately because the values in the metadata file vary for each domain.
Step
3: Configure ServiceNow for Identity as a Service authentication1. Log in to your ServiceNow administrator account.
2. Click your Instance URL. The ServiceNow Service Management page appears.
3. In the Filter Navigator field of the menu pane, type Multi-Provider SSO. The Multi-Provider SSO menu appears.
4. Click Identity Providers. The Identity Providers page appears.
5. Click the new Identity Provider you created in Step 2: Add Identity as a Service as an Identity Provider on Service Now and Download the metadata. The Identity Provider page for your new Identity Provider appears.
6. Scroll to and click Import IDP Metadata. The Import Identity Provider Metadata dialog box appears.
7. Click XML under Step 3. Entering metadata manually by choosing this popup.
8. Go to where you downloaded the metadata from Step 4: Download the metadata from Identity as a Service.
9. Open the XML file, copy the contents and then paste the XML contents into the Enter the XML text box on the Import Identity Provider Metadata dialog box.
10. Click Import.
11. You are returned to the Identity Provider page.
12. Scroll to and replace with Protocol Binding for the IDP's Single LogoutRequest and replace HTTP-POST with HTTP-Redirect.
13. Click Update. The Identity Providers page appears.
14. Click the new Identity Provider again.
15. Click Activate.
16. Click Test Connection. You are redirected to Identity as a Service.
17. Log in to Identity as a Service. You are redirected to ServiceNow. If your test is successful, click Activate again.
Testing Service Provider Login
1. Open a Web browser and enter the URL for your ServiceNow account. You are directed to Identity as a Service.
2. Enter your ServiceNow account User ID and click Next.
3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to the ServiceNow Home page.
Testing Identity as a Service redirect log in
1. Log in to your Identity as a Service account.
2. Go to your My Profile page if you are not already there.
3. Under Applications, click ServiceNow.
4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged into ServiceNow.