Step
1: Add RingCentral to Identity as a ServiceRingCentral is a cloud-based business communication system with enterprise-grade voice, fax, text, online meetings, conferencing and collaboration (see https://www.ringcentral.ca). You can protect access to RingCentral by integrating RingCentral with Identity as a Service. Once integrated, users can use single sign-on to log in to their RingCentral account through Identity as a Service.
Note: This integration was tested using Identity as a Service version 5.13 and RingCentral Release December 2020. Other versions of Ring Central may require integration and configuration steps that differ from those documented in this procedure. For other versions of Ring Central, this integration guide may be used as an initial approach for integrating RingCentral. In the event of other issues, contact support@entrust.com for assistance.
To integrate Ring Central with Identity as a Service, you must do the following:
Step
1: Add RingCentral to Identity as a ServiceBefore you can download the metadata from RingCentral, you must first add RingCentral to Identity as a Service and download the metadata. You will use temporary values for now and then edit the RingCentral application page after you download the RingCentral metadata file.
Add RingCentral as an application to Identity as a Service
1. Log into your Identity as a Service administrator account.
2. Click
> Security > Applications. The Applications
Lists page appears.
3. Click Add. The Select an Application Template page appears.
4. Do one of the following:
● Select SAML Cloud Integrations from the search drop-down list and scroll to find the application you want to add to IDaaS.
- or -
● In the Search bar, enter a search option to filter for the application you want to add to IDaaS.
5. Click RingCentral. The Add RingCentral page appears.
6. Enter an Application Name.
7. Enter an Application Description.
8. Optional. Add a custom application logo.
a. Click 
next to Application Logo. The
Upload Logo dialog box appears.
b. Click 
to
select an image file to upload.
c. Browse to select your file and click Open. The Upload Logo dialog box reappears showing your selected image.
d. If required, resize your image.
e. Click OK.
9. Select the Authentication Flow that appears to users during login.
10. Click Next. The General page appears.
11. In the Default Assertion Consumer Service URL field enter https://ringcentral.com.
12. In the Service Provider Entity ID (Issuer) field enter https://ringcentral.com.
13. Optional. Enter the SAML Username Parameter Name used to identity the user ID being requested for authentication. The user ID can then be passed as a parameter, for example, Username=jdoe. Alternately, if the SAML username is NameID, the SAML Request XML NameID element value is used to the identify the IDaaS userID.
14. Enter the SAML Session Timeout to the time when the SAML Assertion times out. The maximum is 720 minutes.
15. Enter the Max Authentication Age (seconds) to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.
16. From the SAML NameID Attribute drop-down list, select Email.
17. From the SAML NameID Encoding Format drop-down list, select Email.
18. From the SAML Signature Algorithm drop-down list, select SHA512.
19. Select the SAML Signing Certificate from the drop-down list.
20. Select Sign Complete SAML Response.
21. Deselect Enable Go Back Button if you do not want users to be able to go back to the RingCentral login page to log in.
22. Select Show Default Assertion Consumer URL Service in the My Profile. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs.
23. Optional. Add Alternative Assertion Consumer Service URLs, as follows:
a. Click Add.
b. Enter a Name.
c. Enter a URL Value.
d. Select Show in My Profile to display the Alternative Consumer Service URL in a user's My profile page.
e. Optional. Add an Application Logo.
f. Click Add.
g. Repeat these steps to add more Alternative Assertion Consumer Service URLs.
24. Click Submit.
Step
3: Download the metadata from Identity as a ServiceDownload the Metadata file from Identity as a Service
1. In Identity as a Service, click
> Security > Applications.
The Applications List page appears.
2. Do one of the following:
● Click
next to the application you are integrating
with Identity as a Service.
–or–
● Click
next to the application you are integrating
with Identity as a Service and select SAML IDP Metadata.
The SAML Application Metadata dialog box appears.
3. Select the certificate to include in the SAML IDP Metadata file from the drop-down list.
4. If applicable, Select the domain to include in the SAML IDP Metadata file from the drop-down list.
5. Enter the Lifetime, in days, for the SAML IDP Metadata file. The value must be between 2 and 730.
6. Do one of the following, as required:
a. Copy the Public Endpoint to paste into your SAML application being used Identity Provider authentication.
b. Click Download.
Note: If you are using multiple domains, you must download each domain's metadata file separately because the values in the metadata file vary for each domain.
Step
4: Upload the metadata file to RingCentral1. Log in to your RingCentral account as an administrator. The RingCentral Home page appears.
2. Click the More tab.
3. Expand Security and Compliance and then select Single Sign-on.
4. Under Set Up SSO by yourself, click Set Up. The Set Up Single sign-on page appears.
Note: If you have already configured RingCentral, click Edit.
5. Under Upload Metadata by, select Upload with file from the drop-down list.
6. Click Browse and select the metadata file you downloaded in Step 3: Download the metadata file from Identity as a Service.
7. From the Map Email Attribute to drop-down list, select SAML_SUBJECT.
8. Click Save.
Step
5: Download the metadata file from RingCentral1. Log in to your RingCentral account as an administrator. The RingCentral Home page appears.
2. Click the More tab.
3. Expand Security and Compliance and then select Single Sign-on.
4. Under Set Up SSO by yourself, click Set Up. The Set Up Single sign-on page appears.
Note: If you have already configured RingCentral, click Edit.
5. Under Step 2: Export Service Provider metadata, click Download.
Step
6: Upload the RingCentral metadata file to Identity as a ServiceUpload the RingCentral metadata file
1. Log into your Identity as a Service administrator account.
2. Click
> Resources > Applications. The Applications
Lists page appears.
3. Click RingCentral. The Edit RingCentral page appears.
4. Click Next. The General page appears.
5. Click
to the Upload Metadata XML
and browse to the location of the metadata file you downloaded
in Step 1: Download the Oracle Cloud EPM metadata
file. The Metadata Configuration
dialog box appears.
6. Click OK on the Metadata Configuration dialog box. The Assertion Consumer Service URL and Service Provider Entity ID (Issuer) fields are populated with the information from the metadata file.
7. Add a Relay State as follows:
a. Under Relay State, click Add. The Add Relay State dialog box appears.
b. Enter RingCentral in the Name field.
c. Enter https://<myservices>/ringcentral.com/mobile/ssoLogin in the Value field. This setting specifies the application or URL that is a user is redirected to after successful authentication.
d. Optional. Upload a Relay State custom logo.
e. Click Add.
8. Add a SAML Attribute as follows:
a. Under SAML Attributes, click Add. The SAML Attributes dialog box appears.
b. Enter a Name that clearly indicates the purpose of the attribute. It should indicate whether the SAML attribute value contains user group or authenticator attributes. For example, if the attribute value contains user groups the name could be User Groups.
c. Click Add next to Value(s).
d. In the Values field do the following:
– Type < and select phone as the user attribute to include every time the user authenticates to the application.
e. Click Add.
9. Click Submit.
Step 7: Enable
SSO on RingCentral1. Log in to your RingCentral account as an administrator. The RingCentral Home page appears.
2. Click the More tab.
3. Expand Security and Compliance and then select Single Sign-on.
4. Under Set Up SSO by yourself, click Set Up. The Set Up Single sign-on page appears.
Note: If you have already configured RingCentral, click Edit.
5. Scroll to Enable SSO.
6. Select Enable SSO Service.
7. From the Manage Your Login drop-down list, select Allow users to log in with SSO or RingCentral credential.
8. Click Yes for Maintain RingCentral password.
9. Click Save.
10. Click OK on the Alert prompt.
Testing Service Provider Login
1. Open a Web browser and enter the URL for your RingCentral account. You are directed to Identity as a Service.
2. Enter your RingCentral account User ID and click Next.
3. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to the RingCentral Home page.
Testing Identity as a Service redirect log in
1. Log in to your Identity as a Service account.
2. Go to your My Profile page if you are not already there.
3. Under Applications, click Ring Central.
4. Respond to the second-factor authentication challenge. If you respond successfully, you are logged in to RingCentral.