Integrate Gong

Gong is a reality platform that captures what is going on with a company's customers and team to deliver insights and guidance that allows companies to adapt, upskill, and hit company targets. See https://www.gong.io. You can protect access to Gong by integrating Gong with Identity as a Service. Once integrated, users can use single sign-on to log in to their Gong account through Identity as a Service.

Note: This integration was tested using Identity as a Service version 5.33 and Gong 2.29.0. Other versions of Gong may require integration and configuration steps that differ from those documented in this procedure. For other versions of Gong, this integration guide may be used as an initial approach for integrating Gong. In the event of other issues, contact support@entrust.com for assistance.

To integrate Gong with Identity as a Service, you must do the following:

Before you begin, open two browser windows. In one window, log in to your Gong Administrator account. In the other window, log in to your IDaaS administrator account.

Step 1: Copy the Assertion Consumer Service URL and Entity ID from Gong

1. Log in to your Gong administrator account. The Gong Home page appears.

2. Click your username and select Company Settings from the drop-down list. Your company Partner Settings page appears.

3. Click Authentication. The Authentication page appears.

4. Scroll to the page to the hyperlink, How to set up single sign-on with identity management service (SAML SSO).

5. Click the link to open it in a new Window (right-click the link and select open in new Window0. The Set Up SAML SSO Authentication (Generic) page appears.

6. Scroll to the section, Your provider may need.

7. Open a text file such as Notepad. Copy and paste the following:

● Gong's entity ID

● Gong's ACS URL

8. Save the file. You need the URLs in Step 2: Add Gong to Identity as a Service.

9. Return to the Authentication page. You need to return to it in Step 5: Configure Gong for Identity as a Service SSO.

Step 2: Add Gong to Identity as a Service

Add Gong as an application to Identity as a Service

1. Log into your Identity as a Service administrator account.

2. Click > Security > Applications. The Applications Lists page appears.

3. Click Add. The Select an Application Template page appears.

4. Do one of the following:

● Select SAML Cloud Integrations from the search drop-down list and scroll to find the application you want to add to IDaaS.

- or -

● In the Search bar, enter a search option to filter for the application you want to add to IDaaS.

5. Click Gong. The Add Gong page appears.

6. Enter an Application Name.

7. Enter an Application Description.

8. Optional. Add a custom application logo.

a. Click next to Application Logo. The Upload Logo dialog box appears.

b. Click to select an image file to upload.

c. Browse to select your file and click Open. The Upload Logo dialog box reappears showing your selected image.

d. If required, resize your image.

e. Click OK.

9. Select the Authentication Flow that appears to users during login.

10. Click Next. The General page appears.

11. In the Default Assertion Consumer Service URL, enter the Assertion Consumer Service URL you copied in Step 1: Copy the Assertion Consumer Service URL and Entity ID from Gong.

12. In the Service Provider Entity ID field, enter the Entity ID you copied in Step 1: Copy the Assertion Consumer Service URL and Entity ID from Gong.

13. Enter the SAML Session Timeout to the time when the SAML Assertion times out. The maximum is 720 minutes.

14. Enter the Max Authentication Age (seconds) to set the maximum amount of time that can elapse before a user is required to reauthenticate during a new login attempt. This applies for both SP-initiated and IDP-initiated login. Set this field to -1 to disable this feature.

15. From the SAML NameID Attribute drop-down list, select Email.

16. From the SAML NameID Encoding Format drop-down list, select Email.

17. Select the SAML Signing Certificate that you copied in Step 2: Copy the SAML signing certificate from Identity as a Service.

18. Optional: Select Respond Immediately for Unsuccessful Responses to return to the application immediately after a login failure, rather than allow user to try again with a different userID.

19. Deselect Enable Go Back Button if you do not want users to be able to go back to the Gong login page to log in.

20. Select Show Default Assertion Consumer URL Service in the My Profile. When selected, the Default Assertion Consumer URL appears in a user's My Profile page in addition to relay states and Alternative Assertion Consumer URLs.

21. Leave the remaining settings at the default values.

22. Click Submit.

Step 3: Add a resource rule

Step 4: Download the metadata from Identity as a Service

Download the Metadata file from Identity as a Service

1. In Identity as a Service, click > Security > Applications. The Applications List page appears.

2. Do one of the following:

● Click next to the application you are integrating with Identity as a Service.

–or–

● Click next to the application you are integrating with Identity as a Service and select SAML IDP Metadata.

The SAML Application Metadata dialog box appears.

3. Select the certificate to include in the SAML IDP Metadata file from the drop-down list.

4. If applicable, Select the domain to include in the SAML IDP Metadata file from the drop-down list.

5. Enter the Lifetime, in days, for the SAML IDP Metadata file. The value must be between 2 and 730.

6. Do one of the following, as required:

a. Copy the Public Endpoint to paste into your SAML application being used Identity Provider authentication.

b. Click Download.

Note: If you are using multiple domains, you must download each domain's metadata file separately because the values in the metadata file vary for each domain.