Managing Tenant accounts

1.      Click > Service Provider > Tenants. The Tenants List page appears.

2.      Click next to the account you want to lock.

3.      Select Lock Account from the drop-down list. The Lock Tenant dialog box appears.

4.      Enter the Company Name.

5.      Click Lock.

 

1.      Click > Service Provider > Tenants. The Tenants List page appears.

2.      Click next to the account you want to unlock.

3.       Select Unlock Account from the drop-down list. The Unlock Tenant dialog box appears.

4.      Click Unlock.

All Tenant accounts are unlocked and users can access the account.

 

1.      Click > Service Provider > Tenants. The Tenants List page appears.

2.      Click next to the account you want to delete.

Tip: Before deleting an account, view the account usage to see the number of active users and number of authentication attempts performed in the account. These metrics can serve as indicators on whether an account is actively being used before you delete it. (See the section," Viewing Account Details" for more information.)

3.      Select Delete Tenant from the drop-down list. The Delete Tenant dialog box appears.

4.      Enter the Company Name to confirm.

5.      Click Delete to permanently delete the account.

 

1.      Click > Service Provider > Tenants. The Tenants List page appears.

2.      Click next to the account you want to view. The Usage Details page appears.

3.      Click OK to close the page.

Note: The Usage Details page only shows account activity for the past 30 days.