About Service Provider

The Service Provider portal allows administrators on a Service Provider Tenant account to manage the accounts registered under them. For example, this portal allows management staff to perform high-level operations on their team's Entrust Identity as a Service accounts, such as unlocking locked Identity as a Service accounts or viewing account metrics for billing purposes.

To access the Service Provider portal, a user must be assigned a Service Provider Role. A user with a Super Account Manager role can assign Service Provider roles to users. See Modify service provider roles for more information.

Attention: Changes made to Identity as a Service accounts from the Service Provider portal are permanent. You should take care not to perform an action on another account without proper planning and authorization.

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Service Provider account hierarchy

● Entrust is the Top Level Service Provider. The Entrust Service Provider can perform high-level operations on any direct child account.

● Entrust Top Level Service Provider accounts are managed by Entrust.

Standard tenant accounts can be created from the Entrust Top Level account. One user of a Standard Tenant Account is assigned the Super Administrator role. The Super Administrator of a Standard tenant account can contact Entrust and request to have their account promoted to a Service Provider account.

Standard tenant account Super Administrators that are promoted to Service Providers keep the administrator role originally assigned to them. When promoted, to a Service Provider Tenant account, the administrator is assigned a Service Provider role. This user is sometimes called a Managed Service Provider (MSP).

A newly-promoted Service Provider tenant account includes a Service Provider section that is unique to their account. After being promoted, the Service Provider can do the following:

● Create standard tenant accounts

● Manage tenant accounts

● Promote standard tenant to Service Provider accounts

The Tenants page on a Service Provider tenant account shows a list of all the child accounts.

Logging out

You are logged out of Identity as a Service when your session lifetime expires, you explicitly log out, or when your web browser session ends (typically when you close the browser).

Note: On MacOS, you must Quit the browser in order or the session to be terminated.