Update account password help
The table below provides information for those who may encounter problems when updating their password. For additional assistance, please contact support@entrust.com.
Table: Update account password
| PROBLEM | SOLUTION |
| The user cannot remember the password they were originally assigned | There are a few ways you can still login into your account and change your password:
Check your email messages and try to find the email that contains your account password. Ask an administrator with a role that grants the ability to manage passwords to assign you a new password. That password will be emailed to you once the password is created, provided that the correct email address was entered. Contact support@entrust.com if the problem persists. |
The error message  appears after filling out all the information fields and clicking Save Password. |
Confirm you have entered the correct password. Carefully re-enter every character of your existing password, and attempt to save it again. Ask an administrator with a role that allows password management to delete your existing password. Ask the administrator with a role that grants the ability to manage passwords to assign you a new password, while selecting the Change is Required on First Usage option. You receive a new password by email that you will need to replace when you log in. Attempt to change your password with your newly-assigned password. Contact support@entrust.com if the problem persists. |