Reset tokens

You can bulk reset tokens (both soft tokens and hardware tokens). To reset tokens, they must be assigned and in either an Active or Inactive state. Tokens in an Activating state cannot be reset.

CSV file format requirements

The header row in your CSV file contains only one column with SerialNumber as the value.

Perform a bulk token reset

1. Click > Bulk Operations. The Bulk Operations page appears.

2. Click . The Add Bulk Operation page appears.

3. From the Actions drop-down list, select Reset. By default Passwords appears in the Operations field.

4. Set the Maximum Number of Retries to the number of retries the bulk operation can attempt if the bulk import is not immediately successful. The default value is 5. This setting prevents an endless number of retry attempt if the operation fails.

5. Enter a unique Name that identifies the operation in the Bulk Operations List page.

6. Enter a Description so that other users can understand the purpose of the operation.

7. Click Initiate. The File to upload page appears.

8. Click the checkered box and browse to select your bulk assign file and click Open.

9. Click Upload. The Start/Stop page appears.

10. Click Start. When the upload completes, a Finished prompt appears.

11. Click Finished. You are returned to the Bulk Operations List page. Your bulk operation appears in the list. You can verify the status of the bulk operation.

12. To see a summary of the upload, click to view the details of the bulk operation, including any error information.

13. Click in the Refresh column to refresh the status of a bulk operation. This option appears only when a refresh is available.