Unlock an Entrust ST app

If a user enters an incorrect log in PIN in their Entrust Soft Token app too many times, the application is locked. The user must provide you with the PIN Reset code that appears on their Entrust Soft Token app for you to complete this procedure and unlock the Entrust Soft Token app.

Unlock a user's Entrust Soft Token application

1.      Click > Members > Users. The Users List page appears.

2.      Click the User ID name of the user you want to unlock. The User Details page.

3.      Click the Authenticators tab. The Authenticators page appears.

4.      Click  to the right of the soft token authenticator that you want to unlock. A drop-down list appears.

5.      Click Unlock. The Unlock Token dialog box appears.

6.      Enter the 9-digit PIN Reset Code shown on the Entrust Soft Token app.

7.      Click Unlock. The Unlock token dialog box displays an Unlock code.

8.      Enter the Unlock code the Entrust ST mobile application.

9.      Click Unlock. You are prompted to enter a new PIN.

10.  Enter and confirm a new PIN.