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Activate a Google authenticator

You can assign a Google Authenticator to yourself or any user that you manage. Before you begin, ensure that you have access to a mobile device with a Google Authenticator application installed.

Note: If the user does not have an email, you cannot activate the Google Authenticator. The user must activate the Google Authenticator from the User Portal. See the Identity as a Service User Online Help for more information.

Assign a Google authenticator to a user

Click > Members > Users. The Users List page appears.

Click the User ID of the user. The User Details page appears.

Click the Authenticators tab. The Authenticators page appears.

Click . A drop-down list of authenticators appears.

Select Google Authenticator. Google Authenticator appears the user's list of authenticators.

Click  to the right of the Google Authenticator that you want to activate. A drop-down list appears.

If the user has an email, do the following:

Click Activate. If the user has an email, the Activate Smart Token dialog box appears.

Click OK.  Identity as a Service sends the user an email with a QR code and further instructions.

Note: Click and select Re-Activate from the drop-down list  to send another email to your email address if the first email was not received or the token was not activated before the activation expiry.