Activate a Google authenticator

You can assign a Google Authenticator to yourself or any user that you manage. Before you begin, ensure that you have access to a mobile device with a Google Authenticator application installed.

Note: If the user does not have an email, you cannot activate the Google Authenticator. The user must activate the Google Authenticator from the User Portal. See the Identity as a Service User Online Help for more information.

Assign a Google authenticator to a user

1.      Click > Members > Users. The Users List page appears.

2.      Click the User ID of the user. The User Details page appears.

3.      Click the Authenticators tab. The Authenticators page appears.

4.      Click . A drop-down list of authenticators appears.

5.      Select Google Authenticator. Google Authenticator appears the user's list of authenticators.

6.      Click  to the right of the Google Authenticator that you want to activate. A drop-down list appears.

7.      If the user has an email, do the following:

a.      Click Activate. If the user has an email, the Activate Smart Token dialog box appears.

b.      Click OK.  Identity as a Service sends the user an email with a QR code and further instructions.

Note: Click and select Re-Activate from the drop-down list  to send another email to your email address if the first email was not received or the token was not activated before the activation expiry.