Manage assigned smart credentials

After you add a mobile smart credential to a user, you can make the following changes:

1. Click > Members > Users. The Users List page appears.

2. Click the User ID of the user. The User Details page appears.

3. Click the Authenticators tab. The Authenticators page appears.

4. Click for the mobile smart credential that you want to enable or disable. A drop-down list appears.

5. Click Disable or Enable, as require

6. Click Confirm on the confirmation prompt.

1. Click > Members > Users. The Users List page appears.

2. Click the User ID of the user. The User Details page appears.

3. Click the Authenticators tab. The Authenticators page appears.

4. Click for the mobile smart credential that you want to unassign. A drop-down list appears.

5. Click Unassign. A pop-up window appears.

6. Click Unassign. The mobile smart credential you unassigned is now in Enrolled state.

A new user can now activate the unassigned mobile smart credential using the link or a QR code.

– When a mobile smart credential in Identity as a Service is activated, the mobile smart credential is associated with an Identity in the user's Mobile Smart Credential application. Unassigning a smart credential breaks that association making it possible to assign the mobile smart credential to a different mobile smart credential Identity.

– Being able to unassign a mobile smart credential is ideal if you want to activate a mobile smart credential on a different mobile device. You can reuse an existing mobile smart credential that is already enrolled on an Identity as a Service account by unassigning it on Identity as a Service and activating it to a different Identity on a mobile device.

1. Click > Members > Users. The Users List page appears.

2. Click the User ID of the user. The User Details page appears.

3. Click the Authenticators tab. The Authenticators page appears.

4. Click to the right of the Smart Credential - PIV that you want to unblock. A drop-down list appears.

5. Click Unblock. An Unblock Smart Credential pop-up window appears.

Note: See the Identity as a Service User Online Help for more information on activating a mobile smart credential authenticator.

A smart credential becomes blocked when an incorrect PIN is entered too many times in response to a mobile smart credential authentication challenge. The Unblock feature allows you to unlock a mobile smart credential.

1. Click > Members > Users. The Users List page appears.

2. Click the User ID of the user. The User Details page appears.

3. Click the Authenticators tab. The Authenticators page appears.

4. Click for the mobile smart credential you want to update. A drop-down list appears.

5. Click Update. An Activate dialog box appears.

6. Click Activate.

If the certificate authorities (CAs) or smart credential definitions have changed or expired, use the Update function to update mobile smart credentials with new ones. The credential must be in the Active state. The Update option is available only if certificate authorities of the smart credential definitions of a mobile smart credential have changed. A user must have an email to update the mobile smart credential.

1. Click > Members > Users. The Users List page appears.

2. Click the User ID of the user. The User Details page appears.

3. Click the Authenticators tab. The Authenticators page appears.

4. Click to the right of the Smart Credential - PIV that you want to delete. A drop-down list appears.

5. Click Delete. A confirmation prompt appears.

6. Click Delete.