Create and manage KBA questions for users

During registration or enrollment of a knowledge-based authenticator (KBA), the user selects several questions and provides easily-remembered answers. Later, when they are challenged with one or more knowledge-based questions, they can answer them to authenticate. You can allow the user to alter the answers at any time, provided they are logged in to Identity as a Service.

A question can only be included in a user's KBA if the language preference matches the language of the question created.

You can do the following:

●       Enable or disable System Questions and Custom Questions

●       Create and edit custom questions for users

●       Delete Custom Questions

Disable Questions

You cannot delete System Questions, but you can disable them. When disabled, the question is not available to users for KBA authentication.

1.      Click > Configuration > Knowledge Base Authentications. The Knowledge-based Authenticators page appears. By default, the System Defined Questions appear.

2.      If required, click System Questions.

-or-

Click Custom Questions to access the list of Custom Questions.

3.      Click to disable a question.

4.      Click to re-enable a question.

Create Custom Questions

1.      Click > Configuration > Knowledge Base Authentications. The Knowledge-based Authenticators page appears.

2.      Click Custom Questions.

3.      Select the localized language from the drop-down list.

4.      Click Add. The Add Question dialog box appears.

5.      Enter the Question.

6.      Click Save. The question appears in the Custom Questions list page.

7.      Repeat steps 4 to 6 to add more questions.

Edit and Delete Custom Questions

1.      Click > Configuration > Knowledge Base Authentications. The Knowledge-based Authenticators page appears.

2.      Click Custom Questions.

3.      Do the following, as required:

a.      To change a question, click the question you need to edit. The Edit Question dialog box appears.

b.      Edit the question as required and then click Save.

c.      To delete a question, click and then click Delete on the confirmation prompt.